Below is a list of the most commonly asked questions we receive at Riddlez Interactive. Please look through the questions here before contacting us regarding your question, or posting in our support forum.
We develop our airports using 2K+ resolution textures, delivering maximum quality products to our customers. If your textures appear low resolution, you can increase the Maximum Texture Load.
In Prepar3D, go to the main menu and select “Settings” then click “Display”. In the Display dialogue under “Graphics” there is a drop down menu labelled “Texture Resolution”. Click and select “Ultra – 4096x4096” then click “Ok”.
For FSX the process is a little more complicated. Navigate in explorer to the folder; X:\Users\(YOUR USER NAME)\AppData\Roaming\Microsoft\ and open up the file FSX.cfg in notepad. In notepad scroll and find the section labelled “TEXTURE_MAX_LOAD=1024”. Modify this section so it reads “TEXTURE_MAX_LOAD=4096” then save the file. Remember to always back up the FSX.cfg before modifying it.
There are so many different types of computers with varying specs, processing powers, graphics cards etc. Because of this, it’s hard to answer this question precisely. We do have a free airport which you can download and try in FSX & Prepar3D. This airport is New Plymouth (NZNP) You can download it here. This will give you a chance to try one of our products on your system and experience what we have to offer.
Direct X 10 was only a demo with FSX and was never implement as a fully-fledged feature in FSX. As a result, some features of our sceneries may have display problems when using FSX with DX10. We try to stamp out all problems regarding DX10, but some do persist when trying to make sceneries that work for both DX9 and DX10.
Specular and reflections displayed on the ground polygons are only available for Prepar3D V2 and above. FSX and FSX Steam doesn’t support this feature.
For "Prepar3D style" ground polygons to work properly in Prepar3D V2, make sure the latest update/patch of Prepar3D V2 is installed (Specifically Prepar3D V2.5). The latest update/patch can be downloaded from Prepar3D's official website www.prepar3d.com
This can be caused by a number of factors. The most likely cause however is the scenery hasn’t been installed properly for whatever reason. The BGL files can’t find the textures they require and as a result display them as black, transparent or sometimes as solid colours. Please try reinstalling the scenery and see if this fixes the problem.
Yes we do! Commercial licences are available to anyone that needs to use our product for commercial purposes, e.g. Flight Schools. When purchasing the product, please select “Licence Type” and then select the commercial licence option.
Riddlez occasionally have job openings with our projects. When these openings become available we will post these on our social media pages as well as our support forums. Also If you have a scenery or project and want to sell it. We have a programme where we can provide the marketing, beta testing, model libraries and more to support your Riddlez project. We strive to provide only the best quality products for our customers and only take on high quality projects. If you want to find out more about this programme Please click here. Or alternatively if you have a project you want to discuss, you can contact us at firstname.lastname@example.org
We have a forum which is Located here. There is a Screenshot sub-forum there which you can post your screenshots of Riddlez sceneries.
You can visit our support forum by Clicking here. The question you are wanting to ask might have already been answered, so check and see before creating a new post.